I called before they were open and left a vm with the time I would like to bring my dog in that day. Alvin called me back promptly once they were open to confirm the time I asked for. When we arrived the interior was clean and to my surprise did not have that smell that so many vets offices have. We chatted with a couple of the friendly staff before being seen by the Dr. He was attentive and answered every question we had. Having just got a rescue dog the day before we had a LOT of questions. I will be bringing my dog here exclusively from now on.