Tonight was my boyfriend and I's first time at Gen. We finally had a day off together for us to go on a date. To start off I went to the register to get a table, but when I went up the host and the two servers ignored me and proceeded with what they were doing. Fine, I understand it was busy, but they could have said "we will be with you in a moment", but they acknowledged me without saying a word. To keep this review somewhat short the waiter (he had a pony tail and glasses) forgot half of our order and we had to constantly remind him to bring our food. After we finished our first order we were ready to place another, but when we looked over the waiter was on his phone. We were left without food for a good 20 minutes, my boyfriend got so upset that he spoke with the assistant manager (Bryan); he did offer to only charge us for one person but when the check came he charged us for two. Apparently the server was off, but he didn't let us know, and we had to order from the busser that was clueless on what the restaurant served. We also asked another server if they had a certain soup and he said "I don't know" and just walked away. Honestly if we didn't say anything I think we would have been left at our table without service and food. In the end my boyfriend had to ask for a refund since we basically didn't eat anything. I expected a lot from this restaurant since they are extremely popular in L.A.