I've come to Lou Malnati's next door a few times now all the way from Tucson because my boyfriend is from Chicago and loves the pizza. I've seen how cool this ice cream place is and I've always wanted to stop by because we don't have anything like it in Tucson. I walked at 10:45 pm on Saturday (they close at 11) and was told that they were closed and they couldn't help me. Umm... If you're closed then why is your door still propped open and why did you just finish serving another customer? I've worked in fast food and I know that if you close at 11 you keep serving customers until the clock strikes eleven. Looking at other reviews it seems that this place is known for bad service. Sad that I didn't get to try the ice cream but I'm definitely not coming back. According to other reviews I'm not missing anything great, anyway.