I went in without an appointment on a Saturday around 4:30 and there was no wait. The salon is clean and very pretty, the staff was nice and my nails look great. I got a pink and white manicure and asked them to paint my toenails because I'd had a pedicure somewhere else earlier in the day and they did a terrible job painting them there, the tech at Pretty Nails did a great job on my toenails and even put a little flower on my big toes. All in all a good experience. I will say the man who did my nails wasn't chatty but he did a great job on my nails