Just purchased a car from Mercedes Benz Calgary. This was my first Mercedes and I must say the process was refreshing, efficient and professional. I ended up choosing Mercedes over BMW, Lexus and Acura solely because of the professionalism of the dealership. I shopped four different brands in Calgary and was frustrated with the antiquated, unprofessional and blue collar practices of many of the luxury brand dealerships in the Calgary market. When arriving at 7pm one Thursday evening without an appointment, the receptionist welcomed me and offered a coffee while tracking down a sales consultant.
I worked with Rob who knew his products well and was a Mercedes owner himself. He ended up staying late with his Manager so I could test drive two cars accommodating my busy schedule. After making a decision, I came in the following evening to finish the paperwork. Vanja was the business manager who only took 15 minutes to process all the paperwork and schedule delivery. The up sell was discreet and they took "no" on extras without question, lectures or added pressure.
Furthermore, I appreciated the team approach. While waiting for Rob while he got me in to sign the paperwork, two of his colleagues came over to chat and ask what I was purchasing to ensure I wasn't bored. They even offered to see if I needed anything to drink. The interchange was enjoyable and it was refreshing to work with a group of educated Professionals.
I could not be more pleased to find a Calgary car dealership that treats its buyers as I was treated. The entire process was transparent and I never at anytime felt manhandled as I had in my previous Calgary car purchases. The entire process felt like working with a group of fellow Executives with a strong intellectual capacity making it enjoyable. Keep up the excellent work, practices and policies!
I would highly recommend the team at Mercedes Benz Calgary and thank Rob, Vanja and their respective peers and Managers!