Very nice customer service when booking the hotel. A bit confusing about parking, as you cannot park at the hotel yourself, you can only valet for $18/day or try and find parking on the street/a block away at another parking garage. The front desk staff were fine. The beds are strange, way too firm and the pillows are really sub-par as well. The rooms themselves are very spacious with an empty fridge/cabinet space and microwave, which was convenient. Breakfast at the hotel was great the next day and though we didn't use the shuttle, apparently it gets you where you need to be within a 3-mile radius from the hotel. I don't think I'd stay here again unless I had to, but it was fine since we needed to be in the area.