The good: imo they have the best karaage in Toronto. They have many different flavours, but I usually go for their Gushi original. It's very juicy and full of flavour, but...
The bad: I guess the only downside is that you really have to eat it fast (even though they are more known to be a takeout food). The chicken does get soggy fast and I feel it affects the taste and the crunchiness that a karaage should have.
The ugly: none that I know of.
Neutral: I know they recently opened up a new location in the queen west area (which is easier for me to get to). The original location has outdoor seating, but extremely limited.