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  • Very disappointed with customer service and unfortunately had to cancel my account today for the second time in less than a week. My account came up for renewal and since I hardly listen to Sirius (my commute to work is 15 mins), I decided it was too expensive for the amount of use it was getting. When I called to cancel I was offered an enticing offer to remain a subscriber. I was told I could keep the same package for $99/yr for one year as a promotional price. I accepted. Unfortunately this offer was misleading because in fact my package was downgraded to a lesser package. I called back and spoke to someone else who indeed confirmed that the previous person had made a mistake and shouldn't have told me my package would remain the same. He was willing to restore my previous package but only at an increased price. I'm disappointed that they are not honoring the deal they originally made with me, after all they made the mistake and not I. Not very good customer relations. Needless to say I am no longer a customer.
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