It's with a heavy heart I'm writing this review. My husband I both have been patients here for several years. We love two if the PA's in this office, Brandy and Julie. And it's why I can't bring myself to give this place a one star rating. Those two truly care about you as a patient! But today was the second time we have been done wrong!
This review, in no way, would ever slam the care received by either one if those ladies! But rather the front office scheduling and what has been deemed acceptable. Several months ago my husband left after waiting more than an hour, STILL waiting to be called back! We asked that they credit our already paid copay and the did.
We figured it was a one time deal. But after today, we're done. We both went to an appointment that required both of us to be there which in turn required us to retain a babysitter. After 45 minutes of waiting we finally decided it was time to go. We didn't get called back. And we asked that our copay be returned because, well, let's be honest we had an appointment and we aren't returning.
They expect us to show up and us, as a patient expect to be seen. We did after all have to make plans for a sitter and readjust our day, we expect the same respect in return.
Like I said, I'm NOT slamming the care given by the Dr's and PA's but rather greatly disappointed in the front staff...