LOVE this place. My family and I were visiting my husband's family in Cleveland. It had been a VERY long day. The kids were super whiny and hungry when we saw this place and decided to try it.
This place was SUPER busy! Phone was ringing off the hook with call in orders and there was a steady trickling of people coming in to place to go orders (you cannot sit down and eat here).
We place our order. For the amount of business they were getting, I would say we got our food in more than a reasonable amount of time. The employees/security guard were talking to our kids trying to entertain them while we waited. All the employees were very nice & welcoming.
When our food is ready to go, we scoop it up and head to the hotel. We all are starving and can't wait to dig in.
The kids all ordered pizza. I tasted it (of course) and it was delicious. It was nice and hot. My husband ordered wings & a sub. He said they were both very good (I hate wings so I'll take his word on it). I ordered a turkey sub. It was dynomite. Loved it. They even gave us a few extras for our wait.
If I lived in Cleveland, I would make this a regular place that my family would order from.