I really love this place but I can't quite give it five stars. I have had several shaved ices that have not had enough sauce in the middle, one of them I had to throw away the whole thing. They are usually really good but that has happened more time than I can count. Also if you add ice cream to the sno, they will almost always add tropical cream to the top even if you don't ask for it. So if you don't like it, make sure to tell them no tropical cream. You may still get tropical cream any ways so I've started making it over again. Making it over usually consists of scraping off the top but the tropical cream is still in the middle. It's better than having it all over the top. Even with that being said, I still go often. Most of the staff is really friendly, some more than others. There is a guy named Dre that always manages to have his underwear showing no matter when I come in. He could really use a belt. Other than that, it's super family friendly and they always have coupons. I'd recommend it and apparently you can buy a bottle of the flavors for if you get home and find out your sno is white in the middle like I did. Oh yeah, and it's closed on Sunday. This is the biggest bummer of them all. It's truly rough when you are craving something sweet and don't realize they aren't open until you roll up there and the lights are off. Nothing compares!