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| - As a Hudson resident, I've dined at Tomato Grill on numerous occasions and until recently, had been pleased with the quality of food and service. However, my most recent (and last) visit was a disaster.
I made 7:00 pm reservations for our party of five (30-something women who were hoping to have a pleasant evening of dining, drinking and catching up), most of whom were out of town guests, and I am beyond disappointed with the entire experience. Keep in mind that this review comes from someone who worked as a waitress for several years in college, so I understand how difficult the profession can be and I'm extremely understanding of situations that are out of a server's control (a slow/busy kitchen or bar, etc). However, I have zero tolerance for poor, disrespectful service, which is exactly what we were given at Tomato Grill.
First of all, our server never introduced herself (it turns out that her name is Nancy, which we learned upon her wordless delivery of our checks at the end of the meal), never smiled, never responded to us when we placed our drinks, appetizers or entree orders with so much as a grunt, much less a thank you. In addition to the rude service, all of our orders took entirely too long to be delivered--glasses of wine arrived 15 minutes after we placed the order, appetizers took 20+ minutes, and we had to request water refills from the hostess. When the appetizers arrived, we were still stuck with our menus (as Nancy never came back to take our dinner orders, much less check on our satisfaction with our drinks or inquire about another round), so we were stuck holding the menus on our laps while trying to eat our appetizers.
When Nancy finally did take our entree orders, she acted as though she was doing us a favor--no response, no thank you--she simply wordlessly took the orders and then walked away, and left the empty appetizer plates on the table. After our entrees were delivered (and we had to request that the appetizer plates be cleared), Nancy never came back to inquire about our satisfaction with our meals or to see if there was anything else that we'd like--perhaps another round of drinks that would increase the balance of our checks, and in theory, Nancy's potential tip (freshly grated cheese or cracked black pepper was never an option at our table either). Nancy finally showed back up after about 20 minutes after we'd finished our meals to inquire about dessert. We politely declined, as we were beyond frustrated with the horrible service we'd received for the past two hours. At this point, we requested to speak with a manager and were greeted by... another server? She informed us that she was "the closest thing" to a manager at that time. Really?! There's NO MANAGER available to speak with customers on a Saturday night?!! So, we relayed our disappointment with our dining experience to this "closest thing" to a manager/server and she offered up a vague "sorry to hear about that," a blank stare, and a free dessert. Are you kidding me?!!! I'd expect a MUCH higher level of concern or eagerness to remedy the situation of a table who's bill was over $200. When we requested to be compensated with more than a free dessert, we received a 10% discount. What a joke. I'll certainly never return to Tomato Grill and will make sure to inform everyone I know that there are plenty of other restaurant options in the Hudson area (many within walking distance of Tomato Grill, as a matter of fact) that value their customers and their business.
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