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  • Went to eat dinner with my family. I ordered a salad. As I mixed the greens, there was a long strand of hair in my salad--disgusting. However, the waiter took my salad away--and said "sorry." We ate and finished our dinner. I asked to speak to a manager. I told the manager "Scott" that it as very unusual for a manager to never come to the table and apologize. I thought it would be customary for a manager to approach the table and share that he/she spoke to the kitchen, and maybe say this "is unusual" and maybe offer a free appetizer. Nope, "Scott" replied I thought "Brittany" (the 12 year old waitress) handled it. I am very disappointed-even Wendy's would have handled this better. Customer service is everything-all consumers should be treated as such.
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