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| - I wish there were separate stars for service and food because I'm caught between five stars for the food and two stars for the service.
First the food: two friends and I had lunch there yesterday. I ordered a cup of chicken soup with a matzoh ball on the side, and The Rachel which is a pastrami sandwich with Swiss cheese and coleslaw on rye bread. Both the soup, which was thick with vegetables and chicken, ( The restaurant does not serve noodles with chicken soup... What?) the matzoh ball and the pastrami sandwich were nothing short of excellent. Very fresh bread, and delicious roasted pastrami piled high.
My friend had a Franklyn sandwich, which is a beef brisket on a French roll. He wasn't particularly happy with it but that was a matter of taste.
His wife had three cheese blintzes, which she said were very good, however there was no sauce served with it so she sent it back for sauce and they unrolled the blintzes and put the sauce inside. Very strange but she did like it.
OK let's talk about service: it was obvious from the beginning that the two women that waited on us had never done this before. They were completely confused with simple instructions and the order was pretty messed up. Don's sandwich came with french fries, So the fries were brought out to the table a full 10 minutes before his sandwich. My soup and sandwich came out together, but I asked that half of the sandwich be put in a takeout container with the bread on the side of the sandwich so as not to become soggy on the way home. Half of my sandwich was served with pickles (absolutely delicious pickles) on a plate, The other half of the sandwich was also served on a plate. Did they want me to take the plate home with me? I had to explain for the third time that I wanted the pastrami separate from the bread in a takeout container. It took two other people to get it right. My friends blintzes never showed up and we waited several minutes before asking what happened to the blintzes. Apparently they were never put on the order check even though she clearly ordered them.
Twice they were told separate checks, one for the couple, and one for me. The check came out with all of the food on one bill.
This place has been open almost 2 weeks and by now they should know what they're doing but they were totally confused by simple instructions as I said.
This can be rectified, they just need more training. The kitchen needs to know how to put an order together and that too can be rectified.
But I will repeat just so it's understood, the pastrami sandwich, the pickles, the potato salad that comes with it, the outstanding chicken soup, the french fries and the blintzes are over-the-top excellent. So if you can put up with crazy service I strongly suggest you try Canter's Deli. We will be back.
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