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  • Weird customer service, or shall I say lack of. Went to the Yorkville location. I've had the smoothie bowls, smoothies and coffee, all were pretty good save for the "Proud" bowl as it had lots of ice filler. Also had a rice based bowl with chicken which was unremarkable but sufficient. The reason I won't go back anymore is because they have strange personalities. They have 'dairy' (milk), coconut and almond milk, but don't have cream available for the coffee which is standard everywhere. Nor do they have cinnamon..(fine, but still) anyhow I asked on different occasions with different staff members if they could suggest to management to have cream as I drink a lot of coffee and would go more often if they supplied cream; they froze like robots and ignored me. When I persisted they looked stressed and fluffed me off with a 'yeah okay' type of mumble. The normal thing to do would be to say "sure I'll pass your suggestion on" Even when I say good things they freaked out like when I first discovered the place and said "wow what a great concept, I like this place" the server just ignored my comment and said "have you decided on your order" all she bloody well had to say was "thanks glad you like it!" The owners must be cult-like freaks, who are more consumed with marketing then actually connecting with their customers. There isn't even a reachable phone number to offer constructive feedback with a human. I politely wrote to their contact form a while back with my cream suggestion and received zero response. The food is alright and the price is on the high side, nothing to write home about. They have so many staff working at once but move at a snails pace and save for one or two friendly staff are behave like stepford hipsters. Someone else on Yelp made a comment about the manager changing the garbage right next to customers while they were eating, I didn't see that but find it to be very bad practice, another example of poor customer experience. I'll really wanted to like it, but will go to Freshii and Starbucks across the street instead.
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