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  • Came in on a Friday night. We were the only table. Seated at 7:15, put the order in at 7:22. The food did not come out for a good 20 minutes. Both my husband and I ordered the lamb chops. His lamb chops came out and my order did not. Then the waiter said oh I only put one order in, what?!?! So I waited another30 minutes for the other order to come out. They told me at that point that they were out of asparagus. They then give me side of mushrooms. My mashed potatoes were ice cold. Seriously ?!?! At this point there were 5 tables. It is now 8:35 and I'm still waiting for the manager to come back around as he asked how everything was in the very beginning, then dashed off while we were telling him about our experience. Besides the gold forks and spoons. Expect to wait hours here to be served. This other table waited 40 minutes just to get the duck lettuce wraps. All I can say is... if you want a night out a Loooong night out with some $50 shake and bake lamb. This is the place to be! *** just to be fair. It was not the servers fault. He was relying on the kitchen and the kitchen just wasn't cooking up his dishes, until the restaurant next door, restaurant pearl was done all their orders. The management is to blame, when your manager sees that you are swamped and two managers walk back and forth past the guests and not assist the waiter in anyway is just terrible. Instead they were trying to figure out what tunes to play as we have been dining in silence for almost 2 hours. Management you guys need to be full on management, managers that are hands on can jump in and assist in every way to ensure a great guest experience. Instead of wearing your suits and dresses, roll your sleeves up and get dirty. After all it is the guest experience and food that counts. For a high end Asian restaurant.
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