I try to avoid this store as much as possible but sometimes my kids need for sports gear turns us up here but we never find what we go in for. Items are either in some oddball location on the opposite side of the store away from its home dpt or the store is out. I always have to hunt down help and employees are harder than heck to spot. A year ago the kayak dpt employees were rude as heck like I was some complete idiot. Don't try to return an item bought using the member rewards, they'll try telling you you can't return the item and give you a penny back! (I really wish I was kidding) The one and only positive experience I've ever had was a lady named Tina working near the workout equipment who actually came to us and offered her assistance. She went out of her way to help us find a mouth guard for football and even looked through boxes that hadn't been opened in the back. This was earlier this year so I don't know if she's even there anymore. Please hire more Tinas!!