I dropped by to have them look at a pair of earrings that needed repair. The nice lady behind the counter took them back to the guys on the workbench, I had them back in under four minutes. I spent that time looking at all the pretty things in the cases. I can't comment on prices because they didn't even charge me for the repair. What??? Based on my limited experience, I will go back for sure when I'm shopping for jewelry. Thanks!