Staff was very friendly. The tower tour is basically taking an elevator up to the top of the Stratosphere where you walk around in the wind and look at the strip layout and mountains in the background. I've always wanted to do this on my various visits to LV - I've done and don't need to do again. Would recommend if you are staying at the hotel (it's $5 for hotel stayers, $20 otherwise) and if you are into aerial views - otherwise, skip. Did not want to try rides but if you're into them, they offer good package deals w/the tower.