This replaced the Hook's Tire that was here. I was never a Hooks customer so I can't compare the service, but I've been an NTB customer for a few years and never had any problems.
My biggest gripe (which I've noticed at other locations, and this one is just the same) is that there ever only seems to be one person working the front, checking people in, etc. no matter what time of day it is. I had an 8 AM appointment yet spent 10 minutes waiting in line despite arriving on time. And I can tell whoever is alone out front is feeling rushed (they have to deal with customers, answer phone calls, and I'm sure the computer system isn't the greatest).
Despite this, excellent customer service and great quality work.