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  • I don't give out many 5 star reviews, but my experience with Heart Savers was excellent. In order to gain a certain job, I needed to get CPR, First Aid and Title IX training. Heart Savers was one recommended agency...and they had it all. Now, the trainings in themselves were straightforward and not _too_ painful :) I really enjoyed our trainer, Tim, and his humor. He made it palatable and seemed to have his heart in the right place, so to speak. The organization with which I was attempting to gain employment also had a relationship with Heart Savers, and thus also a discount. So the cost, overall, was competitive. Now, all that alone would have merited 4 stars. Where they really earned their fifth star was in customer service. Apparently quite the opposite of the experience of others, I enjoyed accommodating, pleasant interactions with staff. I made my initial enrollment without a hitch...but then I reconsidered and wanted to switch classes around. I contacted the office and worked with a staff member (I want to say...Gennifer?) via e-mail to adjust the days. No problem! Well, I didn't realize that the different date for one class also meant a different site. Lo and behold, I arrive at their Glendale location to find that...no class here! Distraught and frustrated, I figured out the mistake I'd made and again reached out to Gennifer, for a second (and final) adjustment to my enrollment. Well, it wasn't a problem and Gennifer simply transferred me to an upcoming class. No additional cost, no hassle. With my experience, I would definitely recommend Heart Savers.
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