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  • First - They were an hour late to pick me up (I had to call them to ask where they were and they said "oh, we were supposed to pick you up?" Yes - indeed you were. We only talked 4 days prior because I felt like you'd forget if I scheduled it a month out). Next, I get to the lot and they told me that none of the cars are insured and that I'd have to provided proof that I had car insurance; otherwise, I'd have to purchase some. This didn't make any sense to me, because car insurance covers the car (typically), not always the driver. Also, I hadn't been told this when I booked the car or I would have brought my insurance info. Additionally, the "coupon code" that I used to book the car (on Enterprise's website, no less) supposedly included comprehensive insurance of the rental car (my confirmation paper showed this) but they denied this was true. They claimed it was a glitch of the coupon's site, though I had used a code ON ENTERPRISE'S website. I declined the insurance because I figured I had enough proof if something were to have happened. All in all, I feel they were being manipulative and were just trying to squeeze an extra $160 out of me. I am very disappointed in the way they handled the situation and I will not use them as a company ever again. Very poor way to do business.
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