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  • *This is a review for the repair center located at this dealership. * I have been to this repair shop a few times to have body work done as well as maintenance and other car problems. The first time I was here my car was towed in because it was over heating and the check engine light was on. Not a good day. They were really great getting me in and taking care of everything. The Representative who helped me (can't remember her name, but I bet the only female in that joint). She was AWESOME. She always called me to give me updates on my car, and returned my phone calls promptly. I ended up getting a lot of work done so they threw in new wind shield wipers! Great experience. The next time I had to come in, completely different story. My headlights were out and after changing them myself they still didn't work. It only took them about an hour to get it working again but when I got my car back my plate was all bent up and the undercarriage was completely torn up. I had to stop on my way home because it was dragging underneath my front tire. When I called the guy I was working with to complain he told me there was nothing he could do about it. I ended up cutting if off myself. The most recent time I was there I was again having problems with my car overheating. I went back to PH because I knew all those new parts they put in a few months before were still under warranty. Well lets just say they had my car for 4 days, never called me I had to track them down every time I wanted to know what was going on, and when I got my car back they said it just needed more coolant. UHMM no, I tried that several times before I brought it in and kept having problems. They didn't charge me for anything but I know they must have messed something up previously and were trying to cover it up. I keep going back here because I don't know any other place to go. The service is spotty, I guess only depending on who you are working with. Update: I will never go back here after how they treated my dad's brand new Genesis Coupe. Worst customer service ever. Basically they told him to just enjoy the car and not worry about it while there is a gap in the hood.
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