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  • I love Dr. Shealey, she is awesome. However, the "referral coordinator" Dawn and "aide" Mary are completely rude and condescending. They do NOT want to help they just want to get you off the phone. I had and appointment with the Dr. and asked for a referral to bariatrics, because I knew the program required an official referral from my PCP (my patient coordinator had even checked my benefits. In the mail, Dawn sent me a letterhead stating "your insurance does not require a referral." I called them explaining that although upfront it does not generally require a referral, for this program, and according to the procedure code, it does. She became very condescending and told me she'd been doing this 15 years and they "don't do that" (give the referral I needed, even though Dr. Shealey had said it was a good idea and agreed to....) and continued to transfer me back to Mary who was also very rude and just said "WELL WHAT DO YOU WANT ME TO DO? MAKE ANOTHER APPOINTMENT AND TALK TO HER!" They are just horrible!!!!!!! Pray you never have to talk to anyone but the Drs. there....
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