I have been to this place several times and actually was a bit surprised they have so many negative reviews. I have never had any issues at all. They are almost always busy from 5-6pm but if you go mid-day or on a weekend you will hardly ever have to wait. I have had the mani & pedi and have no complaints at all. They are always quick but they do a way better job at painting nails than I can do myself so I will gladly pay the $20 for shellac that lasts 2-3 weeks.