The two stars are for Elaine who is always very pleasant and always made sure that my braces felt good. For her kindness and for always giving good advice regarding my dental needs.
That being said, I would never take my kids here for dental work knowing how horrible you have to wait half of the time your scheduled here. How they are very disrespectful of your time, making you wait 20 to over an hour each time I was there even on a slow morning. How one person on the phone says something and the person on the desk says another. How the front desk person one Saturday morning was very impolite with the way she talks to clients. How one staff who was adjusting my braces took soooooo long because he has to watch Transformers BUT after making me wait for an hour , the other dental staff with eyeglasses and bangs don't even excuse herself from turning the computer to herself and back to patient. Same person, was not even considerate when it was hurting me because she was rushing to place the rubberbands and it kept snapping at least twice. I cannot tell you how many times my braces were poking me but didn't want to go to the clinic because you always made me feel like you cannot be inconvenienced.
I have paid the whole service in advance by the way. And always make necessary phone calls when I can't make it on time or cannot come at all. I have always been polite with all of you , even to that young lady who thought it was no big deal to demand for personal information when they should have already in the system . I never complained in at least 20 months that I have been going there until today!
Today is when you need to learn how to be respectful of your patient's time. If you're not gonna take me in , then don't waste my time telling me on the phone that I could still come . Do not ever schedule patients and run me that 15 min late policy of yours when 15 mins was the shortest time I ever waited for you to get my teeth checked and it was a very rare experience.
Dr Webster is a very good doctor but your staff really made it a horrible place for me to want to go back to or even recommend.