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http://www.openvoc.eu/poi#funnyReviews
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  • If I could rate this hotel 0 stars I would. I do not feel safe here security and evacuation procedures are not in place. On Monday September 8th around 4:15 on the 28th floor the fire alarm went off. After trying to call the front desk (got put on hold) we got dressed and left our room about 5 minuets later and ran into a frantic woman in the hallway with no idea what to do. We proceeded to head down the stairs (which were not labeled well very small exit sign. There was no alarm in the stair well, no signage for emergency procedure and no way to know what was going on. No security in the stair well, nothing. Once we got down to the 2nd floor we hit a dead end there was a locked door and one that led to a roof again not very much signage, yellow arrows on the ground not very visible with the 2in of rain flooding the roof. After much confusion we reached another stair well and got outside. We got downstairs and the first 3 hotel employees we spoke with had no idea there was an alarm going off. This includes a hotel manager. She offered to change our rooms gave us $50 to spend at the hotel and passed us off to another front desks assistant Melinda who was very nice and undertaking. After continuing to voice our concern, worry and still shaking she informed us that it was a false alarm (which we would have known if there were alarms and speakers in the stairs). We asked to speak to a manager again because the first woman had gone home. This is when things took a turn for the worse. Ryan Ramsey came our flat faced and dry nodding quietly to my friends concerns only escalating our frustration. He interrupted her, told her we weren't getting an upgrade and said he didn't know what else to do, it wasn't his fault there weren't enough security guards. We were trying to voice our concern about security procedures and he made us feel stupid. He didn't smile apologize or even try to de escalate the situation he gladly handed over his "managers" business card and seemed glad to pass the burden along. All we were trying to do is show our perspective in the faults in security and emergency procedures at the hotel and he didn't seem to care. The bell hop and house keeping manager we dealt with were very nice and understanding. Obviously this hotel is not equipped for any sort of emergency situation I no longer feel safe staying here and after multiple calls and attempts at voicing our concerns yelp is the only place we can be heard.
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