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  • I had a truly bad experience in this store yesterday. I plan to cloth diaper, and multiple people had recommended this shop; I had heard nothing but great things. I was excited to check it out, and since I live in the far west valley and have a hectic work schedule, had to plan for a special trip out to Scottsdale just to visit, figuring the middle of the day on a Monday would be a low-traffic time to walk in. My first impression was positive; they seemed to have an extensive selection that was well stocked, and my husband and I were greeted promptly upon stepping inside. It was all downhill from there! Even after explaining that we are first-time-parents, drove quite a distance just to visit their store, and were looking to purchase an entire layette, the sales clerk rushed us through a "demo" of what cloth diapering entails, with very little explanation. I felt I had to ask permission to actually handle the products - it was not a welcoming demonstration. The woman who appeared to be the owner of the store was barking orders at the other clerks, and actually even tossed a diaper onto the table and told the woman talking to us to "show them this one!". Finally, she finished her speech then completely walked away from us and started helping another customer, leaving us to fend for ourselves in front of their wall of diapers, sans explanation of what anything was, how it was labeled and categorized, etc. We felt even MORE confused and frustrated than when we came into the store to begin with; not a good way to treat a woman who is 7 months pregnant and just drove 45 minutes in 115 degree heat to spend money in your store. My husband and I would have loved to check out their other products (i.e. baby carriers, natural bath products, etc.) but 10 minutes into our visit we felt unwelcome and "rushed out". I am ALL FOR buying local, but I will not be back to Zoolikins. Looks like Diapers.com is getting my business on this one!
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