Food quality and flavor - top notch, second to none. The regular gyro meat has amazing flavor.
Why the low score... Service, service, service. Prior to this week, it was almost always the owner working and he was always friendly and professional. We've been twice this week and the three new female employees were working both times. First time, the meat was dry, as if it had been leftover from the previous day and microwaved. Tonight, they got our takeout order wrong - charged us correctly but wrong food.
When I called to have them fix it, we were placed on "hold" (she put the phone down and continued to have a conversation with the other employees..). After 10 minutes I hung up and attempted to call back. It took an additional 5 minutes for them to finally hang up the phone. When I got through, I had to repeat myself numerous times because the female on the phone kept talking with another employee.
We have been debating whether it is under new ownership. Either way, I don't forsee us supporting an establishment that is run in this manner.