I've had a membership with massage envy for close to 7 years and I love it! It's $60 per month now but you get a one hour credit for a massage on your account each month and it accumulates. For example you can save 2 months and do 2 hours in one session.
The staff is friendly and the massage therapists are decent at this location. Some previous reviews are correct though; the good therapists typically leave to another location.
I always have a habit of calling same day to make an appointment and the shadow mountain location is always accommodating and seems to squeeze me in. They have a silent room with tea and water you can enjoy while waiting for your session as well. The suggested gratuity is listed for ease which is nice.
Yesterday Matt was my therapist and his pressure was deep and firm but he really worked my back and all my kinks out I feel great! He was polite and receptive.