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  • I've been using Waste Management since moving to Cave Creek a few years ago with no issues, until I moved just two blocks away to another home. At that time I called them and was able to change my pick up address with no problems. Apparently they changed my accout number. I pay my bills with Bill Pay on my bank web page and paid the last two bills on time. Because my Bill Pay account used my usual account number they sent me a notice that they were going to discontinue my service. I immediately called them, talked to a lady and gave my payment information complete with bank check conformation numbers for each payment made. She told me she would check it out and call me soon. Well, the company quit picking up my trash and no one had called. This is when I became acquainted with their CUSTOMER NONSERVICE. I have spent a solid week making many, many phone calls and only reaching their independent payment service but can't talk to a Waste Management employee. I even went to my account on their web page and left two requests for someone to call me about the confusion. NO HELP there! I believe they are very good at taking my money but they have no interest in helping me straighten out this problem. Luckily Ihave choices and I was able to find another waste pickup company. Honestly, I have never done so much to accomplish so little. I have never been so fustrated. Take it from me, look elsewhere.
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