EDITED TO ADD - I just took the case off of my phone. The screen is bubbled up so much on the sides that I can actually see the interior lights through the gaps. So pissed
I had a cracked screen replaced on my iPhone. The new screen does not work properly, 90% of the time I have trouble getting my phone to respond to touch keys. It has been an extremely frustrating process. I even had trouble in the store, they told me repeatedly that the issue was not their fault and that the issue must be a problem with my battery. WTH? I was having absolutely NO problems with my phone prior to bringing it in for screen replacement. It seems like "battery problem" is their default excuse when there's an issue. I can no longer use my phone when my phone is placed on a flat surface like a table. The touch screen does not work unless I'm holding my phone vertically. I'm also having a lot of trouble with the home button. It often gets stuck under the screen and it has a rough edge now. I now have an area on my screen that feels hollow/the screen bubbles down and clicks when I touch that area. Both sides of my screen bubble up, do not sit flush with the phone body and make a clicking sound when touched.
I'm really unhappy and wish that I had never used this service. I'll never go back and I won't recommend their services to anyone.