I thought I had a problem with my car's heater. I took it into Virginia Auto and they discovered that was only a symptom of a major engine problem. So they did some research on it and found out it was a manufacturer's defect. They arranged for the dealership to get me a whole new engine, for free! There was nothing in it for them, but they took care of all the details to get this done. Tim got it all arranged for me and explained everything as he always does. I love these guys, they are smart, friendly and fair!