I've been raving all afternoon about my first experience with Monroe St. Shoe Repair today.
I had 2 parkas (one North Face, one Alpine Design) with zippers that were "stuck" ... the type that you can't get the zipper to move and the coat zipper is open, but for the part where zipper is jammed.
Then enter Sally (if I remember name correctly). I took in my jackets and she said "it looks like its the slide. If you have time to wait, and if I don't have too many customers come in, I can fix it for you now. It's getting cold and we need our winter coats!"
I sat in this cute little vintage shop for all of 5 minutes, enough time to spy the delicate little shoe ornaments hanging from the ceiling. Sally came out with my jackets ready to go with zippers repaired. Cost - $15 for both!!
I am thrilled by the great (and reasonable) customer service experience. I like the fact that two great coats are still very usuable.
Thank you Monroe Streat Shoe Repair for the great service. I'll be back for sure!