| rev:text
| - WHAT HAPPENED?? A year ago I would recommend anyone visiting Cleveland to come here. NOT AFTER TODAY!! I used to LOVE going here! The Polish boy was one my personal favorites. Today, I was on my way home and just happened to come by Hot Sauce Williams so I pulled in. I knew I would have to wait at the drive thru but ...WOW! 15 minutes?? I should have just parked my car and went in. Drive Thru is a BAD IDEA at this establishment. I pulled up to the speaker and a piece of cardboard was over the speaker and written in marker saying "STOP! Order here!" I ordered and I will come to find out that the prices on their outside menu are WRONG and MORE EXPENSIVE than listed! (I didn't know this but I will explain later). On top of that, it looks like the window covering the menu and prices has not been cleaned since 2012. I ordered the Polish Boy combo and small size fried okra. I had a couple in front of me and waited approximately 5 minutes before I arrived at the window ( I made a mental note changing radio stations because when I arrived at the window it took longer than the entire song of Baltimora 'Tarzan Boy' as I kept changing stations to pass times and ended back on the 80's channel to hear the end of that song and start a new one). Do not think of this place as a typical 'fast food' drive thru. You order and you will WAIT but they don't tell you that which can be a good thing. This can give you the impression that the food is fresh but to tell you the truth, it didn't seem like it was 'fresh' in least bit. In fact, it appeared that they took care of of whoever was inside BEFORE the drive thru customers because I actually watched 3 polish boys being made while I waited for my single polish boy because I guess the people inside took priority and they had only ONE person making food with 3 other people handling money and passing out beverages. While watching someone else's food being prepared another employee came to the window and gave me my ridiculous total of $11.98!! I gave her my money and at first I just simply thought the tax was high so I asked why my total was $11.98? Apparently the prices listed on their dusty and dirty outside menu board are WRONG! The RUDE employee didn't tell me anything. She just "handed" me a receipt. Instead of the okra being $2.75 it was $3.99! I told the lady this and she just said, "It is? I will have to change that." She walked away and I NEVER saw her again. Well, what about you OVERCHARGING?? I was already upset waiting for food so I turned my car off to save gas until I arrived at the window. I was overcharged and the lady avoiding me now, had another employee hand me my beverage. Coke in a can. As I was saying my food was over charged, she closed the window!! WHAT!! This is how you deal with customers with issues!?!? You AVOID them!
Finally I received my food. They had ANOTHER employee hand me the food and this worker was a male. I was actually able to talk with him and say that I was overcharged. He was not helpful or even courteous in ANY way! He said, "I can't help you, I don't work with the menu." I kept telling him, this was WRONG, you can't overcharge customers and you can't treat people like this! Again, like a robot, "I can't help you with that." I heard enough. "If you can't fix this or help and NONE of you are willing to help without me making a scene then I'm DONE with ALL of you!" He replied again, "I can't help you" and shut the window then walked away while all the other employees avoided the window.
I'M NEVER RETURNING TO THIS ESTABLISHMENT!! What happened?? The employees don't care! A year ago this was a decent place! They even have photos of Robin Williams (I miss him so much!) visiting there with his family. What happened? I don't know and I WISH I could give this place more stars but this whole experience was enough for me to give them the LOWEST rating. I had a few good times here in the past with some memorable moments but it will ALWAYS be overlooked by this horrible treatment! THERE IS NO EXCUSE FOR THIS TREATMENT AND ATTITUDE! Even the food changed in my opinion. My Polish Boy was a regular sized hot dog with fries and coleslaw slapped on top of it and my fried okra was soggy. Worst of the all, the sauce was different this time too. It was watered down and tasted old if that's possible. I WILL NOT RETURN.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)