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  • I've been using Sophia's services for many years now and this year will be my last. I have no idea why she stays in business if she can't follow through and do her job. I went to have my taxes done in early Feb and after calling about a hundred times through out the span of 2 months I never received a good enough response as to why I haven't received my refund. They rarely pick up the phone calls and the couple of times they did, their answer was always the same, "it's the IRS that is holding everything up. Your taxes will automatically resend if it gets rejected". I stopped by the offices about 2 months afterwards and they were closed. That's probably why no one was picking up the phone calls. Also, they don't have an answering machine to leave messages. Well, I called the IRS and they said that they only received my taxes one other time after it was rejected, and that was three days after they had received it. I took my copy and mailed it into the IRS instead and low an behold I checked a week later online and the status said RECEIVED. I will never use their services again!
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