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  • Reserved a King Executive Suite and was sorely disappointed when we got into our room. Bathroom floor was disgusting and not cleaned. No bathtub, just a small shower which had soap scum film all over the glass doors. Toilet paper roll was near empty. No hand or body lotion available. Room implied that it was its largest option with a pull out sofa, the sofa is literally at the foot of the bed so no space to really move around. I went to go workout in the gym since the pool and hot tub closed at 10 and they wouldn't let my husband stay a few minutes longer and while it was clean and had a few options, the water dispenser was not working and there were used cups littered around the base. When these issues were brought up to the manager the next morning during the very limited breakfast, he blamed the entire experience on the fact I made the reservation through booking.com even though I PAID directly to the hotel. I showed him the pictures of our filthy bathroom and said, "oh, I can fix that with housekeeping." Pardon me for thinking the room should be cleaned BEFORE I check in! I asked why my basic room was $100 more than the other rooms which looked to be comparable and he again, told me to take it up with booking.com I will NOT ever be returning to a La Quinta. No accountability and everything looks and feels very cheap.
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