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  • I called Westmoreland last summer after losing faith in my current pool service company. Before Westmoreland, I had used 3 different pool companies in 3 years. Problems I had experienced from past companies: the recommendation for "little repairs" and "extra services" that were not necessary; the lack of a quick response when there was a problem (leading to their charging us extra for chemicals); or the inability to repair the pool correctly (leading to padded labor costs and improper repairs). I was cautiously optimistic when I hired Westmoreland. Clay (the owner) was very personable and genuinely seemed invested in gaining my trust. He also was knowledgeable about my pool equipment and--importantly!--was licensed to do repairs. Clay's company is small, so he is able to provide quick and individualized service. His techs keep our pool clean and equipment well-maintained. He always calls or texts when he discovers a concern and explains the process and the cost, then waits for my response--so I'm never left wondering what's going on! When we had a problem with our salt cell (which was improperly installed by a previous company), he went to great lengths with the manufacturer to ensure that his repair would be covered under the warranty--saving us a lot of hassle and quite a bit of money. That fact that he'd volunteer to help in this way solidified my confidence in him. Apparently in pool service, the fourth time's a charm--and I have not been disappointed in my decision to hire Westmoreland--a reputable and competent company.
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