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| - /* EDIT 7-23-15
I won't alter my rating or remove any portion of my original review because no apology or amends will change what actually happened. However, I think it's also important to note that Rob, their manager, personally apologized to me and asked if there was anything they could do to make things right. He explained that it wasn't too long since he started working there and that there's a lot of work to do on their end to get their team up to shape.
Yeah, this review sucks and I'm not sorry for writing it, but as a fellow manager, I know that it does take great character to suck it up and assume responsibility for what happened and to apologize in person to a difficult customer.
I agree, there's a lot of work to be done over at Gerber. My experience is evidence of that fact. But if Rob is as serious as he sounded about improving his team, then I'm confident that things will only get better. Good luck to Rob and his team. */
This is a great place to go if you hate your car and have a penchant for misery.
It's with extreme displeasure that I write this review. Go ahead and read the reviews by Esteban and Kyle because they pretty much sum up what I'm about to say.
Tomorrow will be the second time I'm taking my car back to Gerber. What was supposed to be a 10-day repair initially dragged on to over month. Upon receiving my car back the first time, I immediately took it back due to some serious issues that they missed. They must not have test-driven it after repairing it because the issues were so obvious. It took another week. Tomorrow, I will be bringing my car back for the second time due to a severe concern for my safety and the quality of work that was done to my car.
Clearly, there is a severe lack of competency by Gerber. This is evident through the other (albeit few) reviews posted here, through the opinions of other friends who have had the misfortune of dealing with Gerber, and through the opinion of another repair shop I've dealt with in the past. They have ordered wrong parts on multiple occasions, failed to meet promised deadlines countless times, and it seems like they can't properly finish a job.
There is a serious lack of communication. Never expect a call back, I can promise this. Every time they promised to call me regarding my car's status, they said they'd call by a certain time. That time would pass, and I would always have to call them only to find out that there were more delays with my car. I'm not sure how hard it is to call your customers, but it's not a priority with Gerber.
I can go on, but I will stop here. Luckily my insurance agent (Esurance) has been fantastic in helping me with my claim. Without her, I would have snapped by now, but it was only through her help that I have maintained my sanity. I am 100% confident in her ability to deal with Gerber again. Unfortunately, I may have to switch my insurance company. Gerber is the only shop in CU that I can take my car to (same with Esurance's parent company) through Esurance. God forbid anything ever happen to my car again, I never want to deal with Gerber again. I wouldn't wish Gerber upon my worst enemies as it would be a cruel and unusual punishment.
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