So like an idiot I jail-broke my iPhone because it seemed like something fun to do and I totally screwed it up. When I took it to the Genius bar I was a little embarrassed because as far as Apple is concerned, jail-breaking your iPhone is a no-no.
The Genius who helped me was able to reset my iPhone in a matter of minutes and didn't even hassel me for screwing it up in the first place. He then patiently answered some additional questions I had about iCloud and apps even though it had nothing to do with why I scheduled an appointment in the first place. I wish I could remember his name, but he knows who he is.
The store does feel a little cramped as compared to other Apple stores, but if their other employees are half as good as the "Genius" who helped me, then this could easily be overlooked.