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  • Came in to upgrade from PC to Mac and for services through the Geek Squad extracting data from an external hard drive, AND a computer cleaning. My experience was is in 2 parts. The gentleman on the floor helping me was knowledgable & took his time explaining the different computer options of interest, different plans, etc...However, they were out of stock of the one I wanted to purchase. That was a bummer. Second, although I had good service with the Geek Squad on the phone, when I met with them in store, the person I was talking to could care less and didn't seem to know their data recovery information. When I did decide I was ready to send it out, she was confused about that and then disappeared for a while.... I thought they send it out for you? Anyhow, I ended up waiting for awhile and then leaving. Probably for the best and I'm hoping for a good result with a different reputable company. As for the computer, I found the model I wanted across town and am very pleased so far. It was kind of a "meh" experience overall, but am happy with the product and the computer salesman/associate was full of good information.
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