| rev:text
| - We came in on a Saturday night, someone from our party had made a reservation for a large party, the host stand didn't know what we were talking about, and had to go ask the other staff, it turns out whoever took the reservation didn't think passing that along to the host was necessary.
Though, I'm not sure why they even inquired on the reservation when there were probably 3 customers in the whole restaurant. multiple school buses of senior citizens could have showed up and they'd still have ample seating.
despite this they moved some tables around and promptly seated us
I can say their beer selection is not bad, they have a reasonably wide selection from a number of different breweries, we got our drinks, and luckily this was a talkative bunch because otherwise the next 2 hours would have been a lot more awkward.
looking over the menu there's a wide assortment of dishes. I opted for the beer battered cod with rustic fries and homemade slaw.
Our server on multiple occasions told us our entrees were coming right up, but this seemed to drag out for at least an hour. eventually 5 out of our party of 8 got their entrees coincidentally they had all ordered the keg burger, my wife reported her burger as being somewhat bland. and just from appearance the fries didn't look very "Rustic" unless rustic means not very crisp and look like they'd been sitting too long
Actually I just looked up Rustic,if that was the intent I'm never ordering anything Rustic ever again.
(Rustic : constructed or made in a plain and simple fashion, in particular.)
So a few minutes later our server explains that one of the Kitchen staff walked out, so we're still waiting on the other 3 entrees, as other reviewers have mentioned, nothing was offered in consolation, not a comped drink, not a dessert, and no bread, seriously is it that hard to keep bread on hand.
So probably another 30 minutes goes by, I finally get my food,
I would call it "Not Bad" the beer batter isn't bad the portion was 3 good sized pieces, the fish was cooked well enough, the fries we're "Rustic", but I hadn't eaten lunch so I ate them, the slaw was actually pretty good. but the beer battered fish isn't something I can't get 10 other places with better service and prices. definitely wasn't worth $12
probably another 5-10 minutes goes by and the last 2 people in our party that had ordered the skewers finally get their food. NOTE: at this point there were still probably 3 tables in the entire restaurant, not exactly what I"d call a dinner rush.
After a while the manager comes over and apologizes claims it's not his day, explains again that a chef had quit, supposedly he gave the 2 people that had ordered skewers 2 dollars off their meals, because apparently he thought that was sufficient to repair the damage.
To The Owners:
these bad service experiences seem to be spreading fast, I understand it's a new restaurant and you may be finding your feet, but if you want your doors to be open a few months down the road, you need to understand the value of customer service, it's ok to make mistakes, but if you make a mistake and your customer pays for it they won't be your customer, if you make a mistake it's on you to repair that relationship, either in the form of taking charge and making up for poor service, or COMPING the hell out of your diners bills, you could have COMPED every drink and still made $150 off our table just on food.
Instead you took us for about $200 and knocked off a whopping $4 from the diners who waited 90 minutes for their food.
the part you don't see is you'll never get a dollar out of those 8 wallets again, and you could have if you made it right which you didn't, IT TOTALLY SUCKS that your chef quit, but that's not your customer's problem and your customers are free to go somewhere else if you don't acknowledge that.
Hope you get your shit together.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)