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| - Giving 1 star because it won't let me give less! Arrived here Tuesday at 430pm. 2 adults and a 5 year old.
Our server started out friendly, then everything went downhill. She took our order, brought some bread. We had to ask 3 times to get my daughter's drink. The food came out and an expediter tried to give my daughter salmon, I told her that we ordered grilled chicken for the chilc. So she shoved the plate at me again and said, OH yes, this is the chicken. I looked at it and said, no, it isn't, that is salmon. You were right the first time, but it is still not what we ordered. Another person sat my steak in front of me and a dish of mashed potatoes. They took my daughters food back to try again. My husbands food came with a 3rd person about 5 minutes later. My potatoes were cold, steak was close to the doneness that I had ordered. The server took the potatoes to get fresh. Then they returned with my daughters plate, which now had a 1x2 inch piece of grilled chicken that was about 1/4 inch thick and had clearly been cut from another piece. So we had ordered grilled chicken, broccoli and fries. She got chicken, broccoli and carrots. Veggies were ice cold. Eventually my potatoes came back hot on top and cold inside.
Both hubby and I had ordered the ribs eyes but we're not given knives to cut it with.
Hubby's fries were cold as well.
Server said she was sorry and would get a manager. After 10 minutes waiting on manager to come, hubby got up to find one....
Jeremy, a manager, came back to the table with him and we explained the debacle that had been our meal so far. He asked us what we wanted him to do!!!
He said he would take off the kids meal and some other things to make it right.
When the bill came, he had comped the children's meal and nothing else.
They can forget us ever returning to this place.
I did not expect the entire meal to be comped but good lord, this place is a mess.
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