I've been going to this studio for at least a year now and haven't had any problems. I made the mistake of switching to the Tempe Marketplace studio (because it is closer) but had a rough experience and quickly came back to this one. I'll drive further for better service! They've always been accommodating and educate me on how to care for my lashes so they last longer. I haven't had a bad stylist yet, but my favorite one left to do hair fulltime now, so today I had one I had never had before. I'm writing a 5 star review today because she did one of the best fills i've had and I will be requesting her every time now- thanks Priscilla!