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  • I come here often and usually don't have any issues. The bagels are great. I was in there last Sunday and it was a little busy, ordered 2 bagels and Lox. After 20 minutes of waiting, I was finally advised they only had enough lox for one bagel! I don't understand how it took 20 minutes to figure this out. They said I could have a refund on one bagel or make another, at this point I was so tired of waiting I asked for a refund. It then took another 15 minutes to get my other 2 bagels and the one with the bagel and lox had the wrong bagel! I didn't want to wait any longer so I left. I don't know what is going on here, but sound like they need a refresher in customer service! I love the bagels but if I keep getting this kind of service, don't think I will be back anytime soon.
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