Darius! You gotta get Darius!!! I went in to upgrade from a Note II to a Galaxy Note 4 and I couldn't be happier than what I received in return. A sparkling new Note 4 and outstanding customer service from Darius. He was a very helpful and informative. Took the time to explain things and made sure I was happy and set. In addition, he helped my wife troubleshoot her network connection on her Galaxy S5 while getting my Note 4 ready for me. It was FAST, it was EASY, and I felt comfortable knowing everything about the transaction before I left. People who've left remarks on speed must be super impatient. We were in cue, serviced, pleased, and left in under 30 min. Thanks Darius!