They do a great job but you do need appointment for acrylic. I got crystals on my nail and they look beautiful, got several compliments, they are very nice and friendly. Natalie says they can do any design or 3D or water designs. That's a great plus , you can get what you want. I just walked in and they accommodated me quickly but it's better to get app for acrylic. Great service, they also gave me a discount. Loved the experience and even recommended to my friends.