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| - My family and I frequent this establishment at least once a month because we used to dine here as kids and of course the coupons are hard to pass! I don't really have any problem with their food nor its quality, rather its their staff. I think they take the cake on LAZY and here's why:
Whenever I come to this place after 7pm, the washrooms are ALWAYS, always closed for "cleaning" *see pic. I can't even go and wash my hands after touching money! I finally asked the lady mopping and all she said is that "its broken" then I said I just need to wash my hands and she said its "broken" then I said "fine, i'll just use the toilet" then she said that was "broken too" Somehow I find that hard to believe. I've been to this location handful of times and I believe I've only gone to the washroom ONCE in the day time.
One night my husband and I came in 30 min before closing and they gave us really nasty stares. I apologized and asked if they were closing (knowing full well there was 30 mins left) they said yeah they were without apologizing. So we didn't argue and just left, we didn't want a loogey in our burgers after all. I would have understood if it was 5, or even10 mins before closing but 30!? Unacceptable, they aso turned down a family after us.
Their ketchup pump is always empty, they love to just give out the packets so when we run out, we are forced to go and line up instead of just going to the station and pumping ourselves. How lazy are they to wipe or even replace the ketchup dispenser?!?!
My dad enjoys tagging along when we go A&W at times and he loves to order their rootbeer float. We were sadly disappointed that we were given take out cups for our regular drinks and rootbeer float when we decided to DINE-IN. ALL other locations I've been to, they always give you the glass when you dine in! So why not here? because the employees are too lazy to wash the old fashion glass! Its like buying a jewelry atTiffany's and skipping out on their famous blue box! (sorry couldn't think of a better comparison)
They also only use one garbage bin instead of two or more. I mean what's another garbage bag? It was so full one time, that the hinge wouldn't close and you can smell the garbage while you ate.
The employees also can't handle sudden crowd surge. Its always so slow. They seem to take care of drive through orders first. I watched my food sit under a heat lamp for 15 minutes because the employees don't know how to multi task.
Its sad to say that this has been happening for a while now. Every time I go there it just gets worse and worse that I finally decided to take pictures and write this complaint.
This location has nothing readily available like other locations. No mugs, no ketchup dispensers, no washroom facilities, and closes earlier than normal operating hours!!
Saw them in action when we were eating and they were closing in about 15 mins. They started mopping the floor right beside us and were told that they were closing. We ended up packing our half eaten food and eating it in the parking lot. 2 mins later, we saw them locking up. I used to work in the industry and we usually have to stay 30-1hr after service to clean up, but I guess they don't really have anything to clean. They just pick up and go. I'd like to meet the manager of this establishment and ask why he's letting this happen. Does he know or is he just turning a blind eye?
Its a shame this place is really close to my place. Lately, we've been making the extra 10 min drive to their Heartland location and have not had any problems. This location needs to clean up their act.
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