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| - We had such a terrible experience at this location tonight. First of all the waitress, Danielle, sat down next to my son on his tiny chair while she was taking our orders. He is an 8 year old who has severe social anxiety and was very uncomfortable the entire time she sat there. She took our order and asked if we wanted to her to bring it as it's made or if we wanted it all out at one time. We asked her to bring it all out at once, because otherwise whoever has their food first ends up just waiting for everyone else as the food gets cold. We got one kids food item and one basket of wings out at least 10 minutes prior to anyone else. My mother in law proceeded to let the waitress know that we had asked for everything to come out at once because, now this one persons food is getting cold. The waitress said, " this is Buffalo Wild Wings, that's not how it works. We bring it out when it's made." Right, but you asked us and we
Told you. "That's not how it works. I can bring a manager out to talk to if that's what you want." We were just letting you know this is how we feel. "Let me just bring a manager out because this is how it is." Ok sure. Manager comes out and barely apologizes and says he'll check on the food. Less than a minute later, the food comes out. Hmmm wonder if it was sitting back there for a while? No offer to comp or coming back to make sure everything's okay? Bad management too. Then my mother in law orders a refill on her drink. 5-10 minutes go by and the drink still isn't there. The waitress stops and she tells her that she has been waiting. "Honey, this is how it works. I put in the order and they bring it out to you." She says with an attitude. And walks away. Wtf! Less than a minute later she magically appears with my mils drinks. Once again we are left to wonder if it was sitting there,forgotten. We get the bill and my Mil puts the primary phone number for their rewards (because they do frequent bww quite often, but usually at Goodyear where the service is much better) and the waitress whispers in her ear that she should have her own bww reward account because that meal was worth a lot of points. It was very offensive to both her and her fiancée. Lastly, she asks us if we need boxes for our orders and then asks us what sizes we need and she says "I'll bring two large and one small, for sh*ts and giggles" in front of my 7 and 8 year old, without any regard to how absolutely inappropriate that was. While we were leaving we see her walking quickly with the manager to smoke a cigarette.. which makes sense on why he wasn't that upset that she had screwed up tonight. We won't be back to this location until you can get your management and staff up to par with customer service. Absolutely ridiculous.
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