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| - I had D&G fix an LG washing machine. They arrived on time and had to special order the part. Several days later, the part came. However, upon opening the package which D&G ordered, tech determined it was the incorrect part but could "make it work". I agreed because this is a vacation rental and I had a guest checking in that needed the washing machine. He promised that he would come and put in the right part later. (As of yet, I have not rescheduled this. However, it has been 7 weeks, and the washing machine is still working fine.)
So, I have to give it 3 stars, because the correct part should have been confirmed before driving out to install. However, I appreciate that it was still made to be operable. I am grateful that it could be installed and running for the client, but now, it is still further rescheduling to get the correct part in.
We just had to call them again for a new repair on a dishwasher. I'll update this review, and hopefully we can get to 4 stars.
I did think the service person was kind, professional and respectful, as was the receptionist on the phone.
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